Gold Contract

*3 day priority, 1 week non-priority SLA*

This is the standard service and support contract for a new website. As the client’s business needs change and fluctuate, MirageLab works with the client to ensure site design and functionality meet those needs. Limited changes/additions/improvements to the site are included with this contract as well as weekly site backups and search engine optimization feedback reports. Website issues can be reported via the Service Request trouble ticket system on MirageLab.com. All priority issues will be addressed within three business days of being reported. All other site issues and/or changes will be addressed within five business days of being reported.