Matt Doyle

mdoyle11@austin.rr.com

1019 Woodlief Tr
Round Rock TX, 78664
Phone 254-214-6813

Objective
To secure a long term position that will allow me to continue my education and gain professional experience in the fields that appeal to me the most.

Summary of qualifications :
* Leadership skills from attaining the rank of Eagle Scout (BSA) as well as on the job managerial experience.
* Able to learn new technologies and procedures quickly and efficiently.
* Expert at hardware and software troubleshooting.
* Experienced with many computer platforms and operating systems, including many different flavors of Enterprise Linux.
* Experienced with implementing and maintaining networks and repairing already existing networks.
* Adapts to different work environments easily.
* Familiar with HP Enterprise Class servers and hardware, including various SCSI and drive technologies including SAS, SATA, U320, and multiple levels of RAID.
* Familiar with prototype hardware testing and debugging.
* Proficient in parallel testing and multitasking while managing other testers.

Education

[ 8/99-3-01, 8/04-4/06] Texas State Technical College Waco, TX
Computer Networking & Systems Administration (99-01), Laser Electro Optics/Semiconductor Manufacturing and Fabrication Technology (04-06)
* Troubleshooting for hardware, software, and networking problems.
* Administration and Troubleshooting of Microsoft user platforms 3.11 to current.
* Administration and Troubleshooting of Microsoft server platforms up to XP Server 2003.
* Software Programming C
* Completed A+, Net , MCP requirements, as well as passed the EMC Associates exam.
* Class President (2005) Laser Electro Optics Technician & Photonics Club (TSTC LEOT/SMFT)
* Advanced Training with Oscilloscopes, Digital Circuits, Semiconductors and IC chips.
* Advanced coursed in Optics, Fiber Optics, and Photonics.
* Experienced with Vacuum principals and equipment as well as trouble shooting and repair of vacuum systems, including usage of Mechanical pumps, Diffusion pumps, Cryo pumps, and Turbo pumps.
* Thin Films Devices and Vacuum Technologies. RF Sputtering, DC Sputtering, E-gun (Steered & Non-Steered), Denton Vacuum models 502 and CV18

Professional experience
[3/12/07 – Present] Dell Inc. Austin, TX Storage Support Analyst B2

*Acquired EMC ClariiON Associates certificate.

*Responsible for working directly with Enterprise Gold support customers in managing their CX, CX3, or AX arrays remotely.

*Opened and worked cases for customers where I resolved both hardware and software issues remotely on enterprise class Servers and storage array’s (SAN’s).

*Became highly versed with multiple Enterprise class servers, tape backup units, NAS and SAN units. Was trained on their deployment, maintenance, and repair.

*Trained in Brocade and McData fiber management. Worked with a wide variety of Fiber switches and HBA’s which provided connectivity to the SAN’s. Also well versed in their management and deployment.

*Worked cases with Alternate Operating Systems and complex designs to deliver resolution to the customer. Specializing in Enterprise Class Linux based operating systems (SuSE and RedHat) I have become the unofficial “goto” person for many of these alternate operating systems.

[ 5/08/06 – 3/09/07] Perseus Labs Austin, TX
Sub-Lead / Test Engineer
* Responsible for communicating directly with HP and managing issues that were entered by either myself or test technicians under me, from the point of entry until they were resolved.
* Responsible for communicating directly with other team members and managing their workload.
* Worked for only a short time as Test Engineer and was promoted to Sub-Lead to continue testing as well as managing other testers.
* Tested different hardware and software configurations running QA for client software.
* Became well versed with many Linux operating systems, including troubleshooting and repair.
* Completed all tasks and assignments in a timely fashion meeting or exceeding expectations.

[ 3/26/01 - 7/14/04 ] G&A Computers Waco, TX
Head Technician
* Administrator over Gatesville Police Department, Gatesville Library, and Gatesville City Hall networks, including computer hardware and software repair and troubleshooting.
* Performed In shop computer service to PC and MAC based systems. Includes software, hardware, and network for both walk in customers and corporate clients.
* Cabling, Hardware management, and installation of networks, including fiber optics.
* Performed Remote administration of networks for regular maintenance and remote troubleshooting.
Performed On-Sight service calls to customers.